Shipping

SHIPPING METHODS

We need a signature at your end to insure delivery.

UPS shipping cost is calculated automatically. For large orders and registered mailing orders use the shopping cart to place your order then select "Will call with shipping instructions" at the bottom of UPS shipping, we will ship by freight truck, post office or your option.

SHIPPING INSURANCE

During the checkout process, if you check the box to insure your order, the shipping total presented on the checkout page will include the cost of insurance.

SHIPPING SCHEDULE

All credit card orders are processed and shipped within one to five business days, excluding weekends and holidays. Orders placed by electronic check through Pay Pal won't ship until the funds have cleared, which may add an additional four days to delivery time. We ship world wide.

ORDER STATUS

After ordering, you can check your order status on the order status page. You will need to enter your Order ID (Cart Number not conformation number) and email address.

Payment

PAYMENT METHODS

The 2009 holiday season was not pleasant for us. We had too many online fraudulent transactions for the number of transactions as a percentage. Because of this, our merchant account for Credit Cards has temporarily closed our account until the transactions get sorted out. Therefore, the only ways we will accept payment are checks or money orders. This is an inconvenience and we understand. If you still wish to receive your order make check payable to;

Our Little Secret Corp.
307-1755 Robson Street
Vancouver BC V6G3B7

Once again, we are sorry for this inconvenience.

SALES TAX

British Columbia residents must pay 7.0% provincial tax. Canadians residents must pay 5.0% general sales tax.

PRICING

Prices are subject to change without notice. Although we take great care when entering prices, it is possible that an item may be accidentally mispriced. In the unlikely event that this occurs, and an item's correct price is lower than the price indicated on our website, we will refund the difference to you. If an item's correct price is higher than the price indicated on our website, before shipping the item we will either contact you for instructions or cancel your order and notify you of the cancellation.

Support and Warranty

If you have any questions or concerns concerning our products, your order, or this website, please contact us through our contact form and we'll be happy to assist you.

Warranty Terms and Conditions

All warranties will commence on the date of the invoice, warranties are to the original purchaser and will cover all component parts and labor with the exception of printer consumables such as toner and cartridges. Preloved Computers does not warranty the Operating System software and it is the customer's responsibility to purchase applicable Operating System software license. We will repair or replace the defective system or component part, at its option, free of charge. This limited warranty does not apply if the product defect was caused by negligence, accident, unreasonable use, modification, tampering or any causes not related to defective material's or workmanship. Additionally, warranties shall not be valid if the tracking label has been altered, defaced or removed in any way. Preloved Computers is not responsible for software recovery or loss of data. Customer must provide proof of warranty by providing either invoice number or UPS tracking number. All warranty repairs must be returned to Our Computer Dealers.

DOA Terms and Conditions

Dead on arrival (DOA) must be reported to Preloved Computers within '14 days of date of invoice. DOA warranty will cover the cost of shipping with Preloved Computers's carrier of choice providing all items are packaged properly to protect against shipping damage and compliance to all other warranty terms and conditions, if customer elects to return product utilizing their carrier. All freight costs are the responsibility of the customer and Preloved Computers will not reimburse the customer for this expense.
Shipping Charges (Preloved Computers will not accept C.O.D shipments)

In-Bound to Preloved Computers

Shipping charges are the responsibility of the customer unless the product arrived DOA and was reported to Preloved Computers within the DOA timeframe of 14 days. Refer to "DOA Terms and Conditions".

Out-Bound to Customer

Preloved Computers pays all shipping charges back to the customer with Preloved Computers's carrier of choice.

Shipping Damage

Customer is responsible for shipping damage for product shipped backed to Preloved Computers. Customer is responsible to ensure returned product is properly packaged in its original packaging. If original product packaging is not available, product must be packaged to ensure adequate protection is provided to the product through the transit process.

Return Authorization

All returns must be authorized by our Customer Service Department. A Customer Service Representative will provide you with return instructions and a Return Material Authorization (RMA) number. Please ensure all returns reference your RMA number on the shipping label.